Call Us Today: Phone: 410-230-4050

What can I expect during my initial consultation?

Initial consultations are scheduled following a brief phone conversation. Your initial consultation consists of a comprehensive review of your medical and psychiatric history. A brief neurological examination may be considered as part of your consultation. We may request supporting information from medical providers and family to aid in case formulation and diagnosis.

If available, we request that you bring all recent labs, medications list and any pertinent health care records that may assist with your care, including discharge summaries, hospitalization records etc.

To use your time effectively, please complete the New Patient Forms packet prior to your appointment time.

How long do I stay in treatment?
Mental health treatment is provided on a case by case basis. There is no one size fits all solution and that is why each treatment plan is personalized to the individual. It is not uncommon for treatment to require closer monitoring and maintenance at the beginning than later in the process when stabilization may have been achieved. Adjustments can be made should symptoms worsen in the program, however. Nevertheless, each case is unique, and our approach is to treat each person with the best care possible at any given time.
I am a health professional/executive, can I get a private evaluation?
Absolutely! Our practice offers the safe, non-judgmental and discreetness of service to the most delicate of circumstances. We have the expertise and experience necessary to navigate the mental wellbeing of working professionals like healthcare leaders, company executives, young professionals and civic leaders.
Do you accept insurance?

As an out of network practice, MindSite Health does not accept insurance. If you have out-of-network mental health benefits, we will be happy to assist you by supplying bills, diagnosis, and other information (a super bill) that will be needed by your insurance for reimbursement. It is important that you check with your insurance company to find out what your deductible is, and once your deductible is met, what percent the insurance company will reimburse you for visits. Reimbursement from your insurance would be paid back to you directly.

Please note that MindSite Health does not accept Medicare or Medicaid.

Payment is expected before your appointment through online bill pay. You may also make a cash or credit card payment at the time of service. Sliding scale service and/or payment plans are not offered through MindSite Health .

What are your fees?
What about prescription refills?

All new prescriptions require either an office or telehealth visit. Appointment may be required for a refill, depending on your treatment plan. Please allow 48 business hours for all requests. We require a health visit to refill prescriptions longer than 3 months or if it is deemed medically necessary to see you sooner.

Controlled substance prescriptions will only be filled during sessions.

What should I do in case of an emergency?

If your mental state poses a risk of harm to yourself or others, call 911 or go to the nearest ER.

If you are experiencing an urgent psychiatric episode, call our office at 410-230-4050. If your provider is unavailable, leave a detailed message for a call back.

The national suicide prevention lifeline toll-free number is 1-800-273-TALK-8255.

What are your cancellation and no-show policies?

Cancellations require 48 business hours advanced notice. Please note that business hours do not include weekends and holidays. As an example, if your appointment is scheduled for Tuesday at 10am, you must cancel by the previous Friday by 10am to be considered in compliance of this policy.

Appointments that are not canceled or rescheduled within 48 hours are billed at full cost of the visit. Patients who arrive late will be seen for the remainder of their reserved time and charged for the full session as scheduled.

Why do you use genetic (Pharmacogenetic) testing in your treatment?

Genetic testing offers precise DNA data that can inform an individual’s treatment plan. Genetic testing may be indicated for individuals with treatment resistant illnesses where treatment has been sought over a long period without success. It is also helpful in treating individuals with medication intolerance or experiences with side effects to psychiatric medications.

Indeed, genetic testing supports a provider’s ability to make an educated decision about a patient’s treatment plan and aids in determining a patient’s ability to metabolize psychiatric medications, or if such medication is even necessary. We have been able to use results from testing to formulate treatment plans for especially stubborn cases of depression, PTSD, anxiety or bipolar disorder.

The process of completing genetic testing with a patient involves a simple buccal swab (or cheek swab with a Q-tip). It is rather simple and painless, and results are received in our office from our third-party testing site in short order.

What is your confidentiality and privacy policy?

Confidentiality and privacy are a cornerstone of MindSite Health practice policy. It is also a legally protected patient right under HIPPA. All personal and medical information that will be collected through our online forms, communications and treatment history provided, will be kept confidential. Any release of your records requires your written consent.

Note that legal obligations require us as a provider to comply or report certain circumstances – these are:

  • Judicial subpoena or court order
  • Threats of harm to self or others
  • Grave disability
  • Suspicion of child, elder or dependent abuse
Do you have a list services you do not offer?
We do not provide court representation to litigants or make any recommendation for legal purposes. Also, we do not provide forensic or disability evaluations, or aid custody issue cases.
What is telehealth and how can it help?
Telehealth is the use of computer information technology to facilitate real-time videoconferencing between you and your medical provider. Telehealth has proved to be as clinically effective as traditional office visits, with patients demonstrating similar levels of satisfaction and clinical outcomes. However, unlike traditional office visits, telehealth offers the added benefit of personal space convenience and saved travel time. Learn more during your initial phone consultation.
Do you offer off-hour visits?
Yes. We strive to meet our client’s needs and make all attempts to accommodate our client’s busy schedule. Please contact us for more information.